Responsible Gaming
Gaming Should Be Entertainment
Online pokies and casino games should be enjoyed as a form of entertainment only. They are games of chance and should never be viewed as a way to earn money or solve financial problems. The house always has a mathematical advantage, and losing is always a possibility. Please gamble responsibly and within your means.
Age Verification
You must be 18 years of age or older to gamble on our site. This is a legal requirement in Aotearoa New Zealand under the Gambling Act 2003. If you are under 18, please do not access gambling services. We take age verification seriously and reserve the right to request proof of identity.
Warning Signs of Problem Gambling
Do you recognise any of these warning signs in yourself or someone you know?
- Chasing losses by gambling more to try to recover money lost
- Hiding your gambling activity from family or friends
- Spending more time and money on gambling than intended
- Feeling anxious or irritable when trying to cut down or stop gambling
- Using gambling to escape problems or negative emotions
- Borrowing money or getting into debt to fund gambling
- Neglecting work, study, relationships, or other responsibilities due to gambling
- Lying to others about how much time or money you spend gambling
- Experiencing a loss of control over your gambling behaviour
- Gambling with increasing amounts of money to achieve the same excitement
If you've identified any of these signs, it's important to seek help immediately.
Self-Help Tools & Controls
Most responsible online operators provide tools to help you stay in control:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a limit on how much you're prepared to lose
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Session Limits: Set time limits for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling services
- Account Closure: Permanently close your account if needed
Contact your online gaming provider to activate these tools, or speak to support staff at greenwoodscafe.co.nz for assistance.
Support & Help Services
If you're struggling with problem gambling, confidential help is available. Below are organisations that provide free support:
New Zealand
- Problem Gambling Foundation (PGF)
Free phone helpline: 0800 664 262
Website: www.pgf.nz
Provides free counselling and support services for people affected by problem gambling - Gambling Helpline (Samaritans)
Phone: 0800 802 400
Available 24/7 for support and crisis help - Gamblers Anonymous
Website: www.gamblersanonymous.org.nz
Support groups and peer recovery programmes
International Resources
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom)
Website: www.gamstop.co.uk - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
If You Need Help
Problem gambling is a treatable condition. Seeking help is a sign of strength, not weakness. If you or someone you care about is struggling with gambling:
- Contact one of the support organisations listed above
- Speak to your GP or healthcare provider
- Reach out to a trusted friend or family member
- Use the self-exclusion tools available on gaming platforms
Help is available. You don't have to face this alone.